Terms and Conditions


This document contains important information about the professional services of Dundee & St Andrews Psychotherapy.  Please read it carefully and feel free to ask any questions you might have so that we can discuss them.  If you choose to receive services from the Practice, you will be asked to sign a consent form that will represent an agreement between yourself and your therapist. 




Psychotherapy can vary depending on the presenting symptoms of the client and treatment approaches of the psychotherapist.  There may be a variety of ways that your therapist will work with you to address those symptoms, and these will be discussed with you.  The treatment calls for a very active effort on your part, working on the things you talk about with your therapist both during sessions and at home.


Psychotherapy can have benefits and risks.  Because therapy often involves discussing unpleasant aspects of your life, you may experience uncomfortable feelings like sadness, anxiety, guilt, anger, frustration, loneliness, and helplessness.  On the other hand, psychotherapy has also been shown to have benefits for people.  Therapy often leads to better relationships, solutions to specific problems, and significant reductions in feelings of distress.  But, there are unfortunately no guarantees as to what you will experience. 


Initial sessions will involve an assessment of presenting symptoms, triggers/stressors, family and medical history, and your desired outcomes from treatment.  Your therapist will be able to offer you some first impressions of what the work will involve and a treatment plan to follow, including an estimate of the number of sessions.  This will be an opportunity to explore whether you feel comfortable working with your therapist.  Alternatively, your therapist will notify you if they believe that they are not the right therapist for you and, if so, will give you referrals to other practitioners whom they believe are better suited to help you.




This agreement, and any dispute, controversy, proceedings or claim of whatever nature arising out of or in any way relating to this agreement or its formation (including any non-contractual disputes or claims), shall be governed by and construed in accordance with Scottish law, irrespective of the country in which you are based. 




If you need to contact the service in-between sessions, you may do so via e-mail: drhbyoung@gmail.com Your therapist will aim to respond within 1-2 days.



The Practice cannot offer an emergency service, although urgent appointments may be available.  If you are concerned about your safety, or the safety of others, you should alert relevant professionals: call a General Practitioner (GP), call 999, or attend your nearest Accident and Emergency Department. 

If you feel you require extra emotional support, you may find it helpful to contact local or national services such as The Samaritans (Telephone: 116 123). 



The Practice maintains confidentiality in accordance with the British Association of Counselling and Psychotherapy’s Ethical Framework.  


You can read more about the data gathered by the service in its Privacy Policy below.


At times, your case may be discussed with a supervisor, the purpose of which is to ensure that your psychotherapist is abiding by the principles of ethical practice and continuing professional development. Supervisors are also expected to work within an ethical framework, and this includes confidentiality.

Information about you may be passed on to other relevant professionals (e.g. GP, Social Work and/or the Police) in cases where safety is concerned: 

1.      if you intend to harm yourself or another person;

2.      if a child or vulnerable adult is at risk of harm or neglect;

3.      if a Court instructs the provision of this information.

In the above cases, your psychotherapist will endeavour to discuss with you their decision for breaking confidentiality, but it may be the case that the urgency of the situation requires them to act immediately without prior consultation with you.


During your initial consultation, you may have named an emergency contact.  Your therapist may contact them in cases where their assistance may be required. 


Session rates are as detailed on the homepage and will be agreed with you.  Your session rate will not be subject to an increase during the therapeutic work.  The rate may change however if you decide to change the format (i.e. online to in-person) or location of the sessions, or return to sessions at a later date when rates have increased.  Please note that a reduced rate is not available if an online session is used to replace a missed in-person session, as the therapy room rental still applies.  Payment is due before your appointment and can be made by bank transfer using the details below:

Account Name: Dundee & St Andrews Psychotherapy

Sort Code: 40-18-00

Account Number: 20106763


The full rate for the session applies if a cancellation is received within 48 hours of the scheduled appointment or the session is missed.


If you are unhappy with the therapy you are receiving or with any other aspect of your contact with Dundee & St Andrews Psychotherapy, it may be helpful to discuss this with your therapist in the first instance.  If you feel this is not possible, you can access information and guidance from the British Association of Counselling and Psychotherapy, a regulatory body for the profession.

Updated: 8th March 2022