Terms and Conditions
PSYCHOTHERAPY SERVICES
Dundee & St Andrews Psychotherapy offers one-to-one sessions for adults, over the age of 18 years.
Therapy can have benefits and risks. Because it often involves discussing unpleasant aspects of your life, you may experience uncomfortable feelings. However, therapy has also been shown to have significant benefits for many people. There are unfortunately no guarantees as to what you will experience. Your therapist will work with you if any difficulties arise. The treatment calls for a very active effort on your part, working on the things you talk about with your therapist both during sessions and outside of the therapy room.
CONTACT
If you need to contact the service in-between sessions, you can do this via e-mail. Your therapist will aim to respond within 1-2 days.
SAFETY
Unfortunately, the Practice cannot offer an emergency service, although urgent appointments may be available. If you are concerned about your safety, or the safety of others, you should alert relevant professionals: call a General Practitioner (GP), call 999 (or your local emergency number), or attend your nearest Accident and Emergency Department.
If you feel you require extra emotional support, you may find it helpful to contact local or national services such as The Samaritans (Telephone: 116 123).
CONFIDENTIALITY
The Practice maintains confidentiality in accordance with the British Association of Counselling and Psychotherapy’s Ethical Framework.
You can read more about the data gathered by the Practice in its Privacy Policy.
At times, your case may be discussed in supervision, the purpose of which is to ensure that your therapist is abiding by the principles of ethical practice and continuing professional development. Supervision is also bound by an ethical framework, and this includes confidentiality.
In cases where safety is concerned, information about you may be passed on to other relevant professionals (e.g. GP, Social Work and/or the Police):
1. If you intend to harm yourself or another person;
2. if a child or vulnerable adult is at risk of harm or neglect;
3. if a Court instructs the provision of this information.
In the above cases, your therapist will endeavour to discuss with you their decision for breaking confidentiality but it may be the case that the urgency of the situation requires them to act immediately without prior consultation with you.
PAYMENT
Session rates are as agreed with your therapist and may be subject to an annual increase. Payment is due before your appointment and can be made by bank transfer using the details below.
Account Holder Name: Hannah Young
Sort Code: 60-83-71
Account Number: 76918395
International Payments
Account Holder Name: Hannah Young
IBAN: GB11SRLG60837176918395
SWIFT/BIC: SRLGGB2L
BOOKING, CANCELLATIONS AND MISSED SESSIONS
The full rate for the session applies if cancellation is received within 48 hours of the scheduled appointment or the session is missed.
UK AND INTERNATIONAL ONLINE THERAPY – GOVERNING LAW CLAUSE
This agreement, and any dispute, controversy, proceedings or claim of whatever nature arising out of or in any way relating to this agreement or its formation (including any non-contractual disputes or claims), shall be governed by and construed in accordance with Scottish law, irrespective of the country in which you are based.
If you are unhappy with the therapy you receive or with any other aspect of your contact with Dundee & St Andrews Psychotherapy, it may be helpful to discuss this with your therapist in the first instance. If you feel this is not possible, you can access information and guidance from the regulatory body for the profession: British Association of Counselling and Psychotherapy.
Updated: 17th August 2023